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2026-04-10 19:09
How AI Voice Agents Enhance Customer Support and Sales
Voice is essentially different. Verbal communication: Emails, chat boxes, help desk tickets, etc., have been dominating the business-customer interaction over the last 20 years. But voice conveys what text is silent about: tone, urgency, emotion, and immediacy. Customers want to hear themselves when they pick up the phone or talk into a device, not to be processed.
Artificial intelligence has now...